We are sorry that we are unable to deliver international order at the time being.

Delivery fee is displayed in product’s information page. It may be vary from different stores. For more info, please refer to respective store’s Shipping Policy.

Sometimes, there’s an extra charge for the delivery to East Malaysia. Please refer to the delivery fee displayed in product’s information page. Please note that the delivery charges varies between products and stores.

We do not sell used or second hand products in our website.

You can refer to the availability status displayed in product’s information page.

All products are kept by respective Store Owner. CepatBeli.com does not keep any stock in HQ at the time being.

Sorry that all orders will ONLY be processed once payment is confirmed.

You will receive an email for the order confirmation. Thereafter, whenever there’s any order update, you will be receiving the notification via email.

We only accept FPX and E-wallet at the time being.

We are sorry not at the time being.

The listing price is the best price offered by individual store.

Company or government sectors may need an Official Quotation, please contact our customer care through email at support@cepatbeli.com.

Simply cart out the item and proceed to check out once you have added all the desired items you want to purchase into your cart.

Delivery time is displayed in product’s information page, and you are able to track your orders at Track my Order.

CepatBeli.com is committed to protecting the data of our users and to complying with all applicable data protection and privacy laws. 

Below is a brief overview of how we collect, use and protect your personal data. It is very important to us to ensure that everyone using CepatBeli.com has a safe and secure experience and understands how their personal data is collected and processed.
 

What data do we collect?

We collect the personal data you provide to us, including but not limited to:

  • Your name
  • Email address
  • Telephone number
  • Payment information
  • Delivery Details

We also collect information associated with the browser, applications, and devices you use to access our services, as well as information about how you use our services and interact with the CepatBeli.com platform.
 

For a more detailed list of the information collected, please refer to our Privacy Policy.
 

How and why do we use the personal data provided?

We may process your personal data for a number of reasons, including but not limited to

  • Communicating with you
  • Administering your Cepatbeli.com account
  • Processing your transactions
  • Improving our platform and services
  • Informing you of relevant updates
  • Personalizing your use of our services
  • Answering your queries

We also process your personal data in order to help us comply with the law, to manage our systems and finances, to conduct investigations, and to exercise legal rights.
 

For more information about the purposes for which we use the data provided, please refer to our Privacy Policy.
 

Who can access your personal data and why?

We limit the disclosure of your personal data to others. However we occasionally do need to disclose your personal data to certain third parties for legitimate business and legal purposes. These third parties include, without limitation,

  • CepatBeli.com’s affiliates and related companies
  • Third parties that support or help administer our business and provision of services to you
  • Relevant public agencies and authorities

For more detailed information about how CepatBeli.com may share your information with outside parties, please refer to our Privacy Policy.
 

Transfer of your personal data

Your personal data and other information may be transferred to, stored, or processed outside of your country. In most cases, your personal data will be processed in Singapore, where our servers are located and our central database is operated.
 

Updates to our Privacy Policy

Please note that as technology, law, and our business evolve, we may need to update our Privacy Policy from time to time. Accordingly, we reserve the right to amend or update our Privacy Policy, and we encourage you to regularly review this notice and our Privacy Policy.
 

Your rights over your personal data

If you have shared your personal data with us, you have a right to: 

  1. Ask us what data we have about you
  2. Ask for changes or updates to be made
  3. Request to have your personal data deleted

If you do not want us to collect your personal data, you may opt out at any time by email to us at support@cepatbeli.com. Note, however, that opting out or withdrawing your consent for us to collect, use, or process your personal data may affect your use of CepatBeli.com’s services. This can be done by contacting us using the email address: support@cepatbeli.com

Yes, you will need to register an account or link your Facebook or Google account to start purchasing with us.

If you already have a CepatBeli.com account, while you login to your account you can choose to insert your Email Address if you have registered your email to this account. If you have forgot either one of these login credential you can use others to login to your account.

 

In the event if you have previously used “Connect with Facebook” to login to your CepatBeli.com Account, your CepatBeli.com Account will automatically be registered using your email address, the same email address and the same password linked to your Facebook account. Do be reminded that you will still need to register your phone number before you can use your account to purchase anything.

Should you forgotten your password do proceed to click on Forgot Password to follow us through the resetting process.

 

CepatBeli.com encourages both buyers and sellers to communicate directly with each other should they encounter any problems with the order placed. Through open communication, most disputes can be resolved quickly and amicably.

However, if a mutual agreement cannot be reached, users may seek assistance from CepatBeli.com through email support@cepatbeli.com. In the same time if you have other evidence, picture or description of the case please attach in to support@cepatbeli.com.

We apologise that our seller send you an incomplete order and the inconvenience that has been caused. Please drop us an email at support@cepatbeli.com and we will get back to you as soon as we can.

For your returns to be valid, you would have to mail it back to us within 7 days from the date the parcel is received. Returns will only be done for item(s) from our site.

Please email to our customer care to make order changes or cancellation at support@cepatbeli.com.

Yes you will be able to receive your refund once your cancellation request is being approved. Once the order is cancelled, you will be notified through email if you have a refund. The refund of your payment will be released back to you immediately after cancellation is approved.

However if you made the payment using your credit / debit card, the refund will only reflect back in your card within 7-14 working days by standard operating procedure from the banks.

 

(JIN TO REVIEW)
Not sure whether your order is cancelled successfully? Check using the steps below:
1) Click on “Me” and then “View Purchase History“. You will be able to find all the orders categorised under the “Cancelled” tab and you can then click on “Check Details” on the relevant orders for further checking.

2) You will be able to see your order is being updated as per below types 

  1. A) Cancelled due to non payment received
    B) Cancelled by you
    C) Cancelled by Seller / Cepatbeli.com.

If you are wondering on how do you request to cancel your order, you may refer to the steps in article “How to cancel my order? ” for more information. 

If your order had been shipped by the seller, the order will be under “To Deliver” tab. These order will not be able to cancel but you can still request for refund in case it is lost / stuck in transit. Please do have a look at “When and how can I apply for a return refund? ” for a better understanding what can you do if you receive item that is not as expected. 

When a CepatBeli.com Return Refund request was made, depending on the reason it is being requested, it may take up to 7 days (upon delivery of return parcel) for a resolution to be drawn based on supporting document provided.

In the event where it is successful, you will be refunded immediately after the refund case was closed. The actual refund process may vary based on your payment method used to pay for the order.

If the refund case failed, the order will resume its CepatBeli.com Ease-Of-Mind and may be completed when CepatBeli.com Ease-Of-Mind ends.

For more information, we do encourage you to have a look at “How long would it take for my refund to be processed?“.

Possible status for your order:
1) Request Pending – This means the seller had yet to respond to your request and you can click into the order to see the last date the seller must respond. If they do not respond by then your refund will be auto accepted. 
2) Dispute Pending – This means the seller had disputed your claim and will need you to respond to the case with additional evidence. If you do not provide the said evidence, your case may be rejected by our dispute team. 
3) Completed – The case had been resolved and refund is being initiated back to you. More details below.

Once your order’s cancellation or return refund status had been updated as completed, the payment will be released back to you according to the payment method you used to pay this order.

1) If you paid using Credit / Debit Card, the refund will be released back to the card you made such purchase. All credit / debit card refund will need 7-14 working days of standard bank processing time to complete.

If you have issues with your order, it is best that you request for refund to secure your payment within CepatBeli.com.

CepatBeli.com will cancel your return/refund request and release payment to seller if you do not ship out your returned parcel within 7 days after you raised the return/refund request.

If your order is still within Cepatbeli.com Ease-Of-Mind, you may raise a new request for refund again. Should the order be auto completed, it is best for you to try to check with the seller for direct resolution from the seller. 

If you wish to return your product due to a change of mind, this is not allowed unless a mutual agreement has been made between the seller and yourself whereby you (buyer) will need to provide a screenshot of chat history with the seller in your refund request case as supporting document.

Please do note that the seller may dispute your return if he/she disagrees with the reason you want to request for refund. In such case, Shopee’s Dispute Team will take over the case and judge based on the proof provided by both party. Article “What are the supporting documents required for a refund request case?” may be helpful to you for such case. 

This article “When and how can I apply for a return refund?” contains pictorial guide for you to request for refund that may be helpful to you if you are doing it for the first time. 

Once the return request has been confirmed by the seller or CepatBeli.com Support Team:

For local orders 
Pack the item(s) to return and ship it back to the seller within 3 days from the date your return request was approved.

You can ship out the product via any courier company. Please ensure the following details are included:

  1.    Order ID and/or Return Request ID
  2.    Seller Return Address as indicated on the Refund Details page


After shipping, immediately enter the Courier NameTracking Number (if any) or Shipment proof via the Shopee app (refer to screenshot below).
*Tip – It will help the seller process your case faster if you can insert a small note in the return parcel saying, Why you want a refund?, and Where is it damaged? etc. 

What if I would like to do an exchange?

We are very sorry to say that due to current system limitation, we cannot arrange a direct exchange within the system for you. 

If you have received a wrong item, you are advised to send it back to the seller. Upon return parcel delivery, the seller can accept the refund to release the payment back to you. You can then place a new order for the seller to ship it to you again.

Do have a look at “When and how can I apply for a return refund?” for better understanding on the topic.

To know when will you receive your order, it is important to identify the source and delivery location of the item. Below shows the average time needed for an order to reach you after the seller shipped out the order under normal condition:

From Origin

To Destination

East Malaysia

West Malaysia

East Malaysia

1 – 7 Days

1 – 7 Days

West Malaysia

1 – 7 Days

1 – 5 Days

 

*Days calculation excludes public holidays which differs by state and courier’s non-working days.


However if you are wondering where is your parcel current location, you can check it at Track My Order displayed in product’s information page.

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